Our Business Terms and Conditions

Orders

All orders must be submitted in writing clearly stating the product required and when possible with its item code SKU number provided, quantity of item, colour/s of item, printing requirement, PMS colours, print location, your contact and delivery details. This can be in the form of an email or if you have your own purchase order please send us a copy listing all quoted prices along with your intention to proceed with the order.

No verbal orders are considered as an approval to proceed with the order. Coastal Direct Promotional Products is not bound by any terms, conditions, stipulations or prices contained on customer’s own purchase order forms if they do not match the provided formal quotation supplied on our records or agree to our terms and conditions. All prices supplied are based on 7 days from receipt of quotation.

Payments

All payments are to be made through Direct bank deposits (EFT) or via manual cerdit card payments. Payment are to be made in full by all customers prior to any order production commencement. All orders are strictly PREPAID. We also accept Visa or Master Card payments via phone with a 1.5% surcharge applicable. When paying by bank transfer please note the order will not commence until remittance advice has been received.

Colours

The branding industry recognises the pantone colour chart or PMS colour chart as a standard guide to reproduce an exact colour match, please note in some cases such as embroidery cannot always be exact, Pad printing PMS colours are visually matched and may very slightly depending on product and print colours used. Coastal Direct Promotional Products will ensure to select the closest colours to match the artwork PMS colour provided.

Artwork on products

All artwork to be supplied in the correct format preferably by EPS vector or Adobe AI file in full colour, in some applications a PDF in single colour. If you require artwork redraws it will be charged at $50 + GST hourly.
A formal digital proof for approval will be provided, this will be emailed and will include quantity of the order, branding method, branding size, print position and print colour. The proof should be thoroughly checked by the customer before approving and returned as fast as possible to ensure delivery dates are met. Any approved orders that are then stopped due to error may result in fees or charges where applicable. No branding will commence unless approval has been supplied via return email.

Whilst we endeavour to ensure the products are the exact quantity and artwork replicated, it is not uncommon and perfectly acceptable to allow up to 2%-5% in variances to occur as all products are not identical which could be in print location, colours, alignments, including total quantities received  and deemed as full and acceptable, requiring full payment.

Returns / Claims

If you have received damaged stock, faulty or poorly branded products we do apologise, sometimes these things happen beyond our control. We ask you to advise of the quantity and send us images showing the damage for our team to assess, please do not use any of the products, it may be a requirement that the full product supplied be returned in its original packaging. Our team will then reply within 24-48 hours. All claims must be notified in writing and must be made within 7 days from receipt of goods, claims made after 7 days or damage received during any transportation will not be considered. Any damage by transport should be taken up with the transport company directly at time of delivery. Faulty products will try to be rectified or entitled to a partial refund. Coastal Direct Promotional Products reserves the right to determine if and when the product is replaced or refunded and we are bound to our suppliers return/claim policies when applicable.

Quotes

All Items requested will receive a written quote. Your quote will include the total cost of each product/s, product description, branding details for each item, set up and printing fee/s applicable, estimated lead-times to dispatch from approval of artwork and payment received. We will also include any freight costs to your delivery location that may be applicable. Split shipments we need to be quoted accordingly.

Once you have received your formal quotation you can view your quote online, request any changes or leave comments if required prior to acceptance, if you would like to proceed, accept/approve via the quote and we will be notified to process to an Invoice and billed accordingly. It is the customer’s responsibility to ensure all products, details, colours and layouts are correct as once approved is very unlikely to stop, cancel or alter without full payment once commenced.

Pricing

Coastal Direct Promotional Products deal with local, national and international suppliers and decorators to ensure you receive quality products and branding services. Our aim is to ensure accurate pricing always however we maintain the right to adjust the prices without notice if the situation should occur with product availability or sudden product pricing changes.

Accounts

All accounts are strictly pre-paid. We do not currently offer any account terms for B2B unless management have made allowances or have previously agreed upon. Government or school / tertiary entities that supply a purchase order will be able to pay via EFT or over the phone with a school credit card. All offshore indent orders are strictly pre-paid under all circumstances.

Cancellations

In circumstances a cancelled order is required, the customer must firstly apply in writing as soon as possible. If the order has been approved/fully processed or pre-production and branding has commenced, it is the customer’s responsibility to pay for and will be charged for the goods in full or any costs incurred for artwork provided, cancellation and or any restocking fees and charges that maybe applicable. Please note all offshore indent orders are prepaid when orders are placed and once the order has been processed is unable to be cancelled at any time requiring payment in full.

Overdue Accounts

Coastal Direct Promotional Products will peruse non-payment of goods or services to the full extent of the law. All expenses including without limitation, legal expenses, all debt collection agency fees and any other costs incurred on its recovery will be sought.

Interest of 1.5% per month, calculated daily will apply

Delivery/ Shipping

Coastal Direct Promotional Products makes every effort to deliver goods on or before dates advised by the customer and will provide a connote for all shipment tracking. Coastal Direct Promotional Products will not be liable for goods lost or misplaced and failure to meet deadline dates including; manufacture delay, transport delay local or international couriers, customs, fire, accidents, flood, natural disaster, war or “acts of god”, theft or vandalism that are beyond our control. If your event date has unfortunately been effected, we apologise but do not offer any compensation for such occurring.

Samples

We are very happy to provide samples if you feel it is a requirement, all samples will incurr a freight charge while others will be charged at an additional base rate and freight will apply. There is a limit of samples per customer accessed by staff. Please note all samples require payment in full prior to dispatching.